Filter separate textbanks in the app
complete
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Greg Boczenowski
We are able to filter by textbank in the dashboard, but when agents are sending texts through multiple textbanks there is no way for them to filter by each one. Hustle, StW and other P2P platforms allow you to log in and out of different textbanks. This (or something like it) would help agents keep track of different conversations.
Ivan Pardo
updated the status to
complete
This is addressed in today's app update, but in a different way than proposed here. Now, the textbank reply workflow has tabs. It defaults to unread messages, but allows you to view all textbank conversations with replies in the "All" tab.
I think this implementation is more mobile-friendly than adding each textbank to the "Conversations" dropdown, and it also aligns with the permissioning, since it's technically possible for someone to have permission to textbank via the Workflows tab, but not to see the "Conversations" tab
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Greg Boczenowski
Walker Green would this help you all too?
Walker Green
Greg Boczenowski yeah adding a filter by campaign feature would help
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